top of page
    We offer free shipping on all orders over $50 in the U.S. along with the standard and express options for international orders. Mishkatique is not responsible for any delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments including priority and express shipping options. Once the package has left our Mishkatique office, we are not liable for any damaged, delayed, or lost packages. Undeliverable addresses include: incorrect/insufficient address, missing PO Box numbers, refused or return to sender. Mishkatique has the right to charge an additional fee for any reshipments regarding lost packages or packages returned to the fulfillment facility. All customers are responsible for inputting the correct information for the order's billing and shipping address. Due to high order volume, any requests for address changes will be considered, but not guaranteed. We cannot guarantee address changes due to strict shipping schedules. Normal order processing can take up to 24-72 hours and may take longer during sale time and peak seasons. Please note our business hours are M-F 8-5pm EST. Orders are not fulfilled on the weekends and will be processed the next business day.
    Shipping fees vary based on the weight and destination. You can retrieve a shipping rate upon checkout prior to confirming your order. Rush Shipping- is an additional service to provide a quicker turn around time for fulfillment. This will ensure your order is processed within the 24 hour window. This is NOT an alternative to expedited shipping. If you wish to overnight your package or purchase expedited shipping you will need to select the shipping speed at the checkout. Please note orders are not fulfilled on the weekends and it must reach the mail cut off time frame (10AM EST).
    Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched. Your order will begin being processed once you receive your order confirmation by email, at this point your order cannot be changed or cancelled. Once you have received your items, you may send them back for a refund. Shipping fees are nonrefundable for returns or invalid address information.
    Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number and a link to follow the journey of your package. PLEASE ALLOW 24-48 HOURS FOR USPS UPDATES
    *These are estimates based on the carrier's timeline and will vary based on the destination and shipping option selected DOMESTIC Standard (USPS) Shipping - 7-10 Business days (only available for orders under 1lb) Priority Shipping - 2-4 Business days UPS Shipping (varies based on destination) - 2-7 business days
bottom of page